Even until now, players still report issues to me without stating who they are. Many don't even bother completing their profile information in their forum account.
If you don't provide your information, such as your IGN, or username (if you don't have a char yet), or other relevant information when you are asking for my help, I CANNOT HELP YOU.
And I am getting very tired of asking each and everyone to please provide me the information.
Please read the thread on how to report issues so that you know what information you basically need to give me so that I can help you.