I guess this needs to be re-stated again since it seems players continue to post their issues without telling us who they are.
If your issue is the kind that only the GMs can solve, please make sure you state your IGN clearly in your posts. This makes it easy for GMs to check your identification and then proceed to try to address your issue. If you simply post your issue without stating your IGN, no one will know which char in game is having that issue and therefore, your post will be ignored.
Issues regarding download, game launch, log in error ~ please read the Technical Report section first. Our technical moderators and other expert players have been giving advice on such issues and perhaps you can try the things they have suggested there before posting your issue.