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Game Crashing and Controls Not Working


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#1
Masaeta

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Hi can someone help me please i cannot use controls on my laptop that i am currently reporting from and on my desktop as soon as I launch the game it crashes my computer and restarts it every time, with blue screens a few times. Can someone please help me find out why my laptop lets me log in but no controls work, i cant use the basic keys d for drilling , i  for items, s for skills, F1-0 hotbar keys, etc? Then i try playing my desktop and it immediately crashes, only ever 1 time let me get on and play. It was the very first time i launched  the game on that desktop after a new install, then after i closed the game down and tried to relaunch it later it kept crashing.



#2
Aran

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Can you do a check file first?



#3
Aran

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It would be useful if you could post screenshot of when your game went wrong.



#4
HirotoSenpai

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Okay, one thing you can be sure: It is not a problem from the game. 
 
Basically, the game can't crash your computer or reestart it just doing the login. What I think is happening to you is a memory or a battery problem. For example: I am a huge fan of Overwatch, but unfortenly my computer is not. I've bought the game, but I can't play it without my computer turning off. It gets blue screen and turn off after few seconds, similar to what is happening to you. In my case it is a memory/video problem, my computer can't hold overwatch.  
 
I am sorry, but I can not help you since it is not a game problem. What I would tell you to do anyway just to try, is deleting everything from trickster you have in your computer, and redownload the game again and before you start the instal process, turn your antiviruses off. As aran said you can try check files too.

oiau13.png

 

Spoiler


#5
Masaeta

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okay I will uninstall the game again on the desktop and try again from a clean copy, i did recently just uninstall, restart and installed a clean copy. May i ask what you mean by Check Files? Do you mean Antivirus check? What about my laptop? Its letting me log in but the keys wont work i already can tell on the login screen that it wont let me tab from the username box to the password box then when i get logged in the normal keys don't function at all? I would love to play on my laptop, it is a gaming laptop so the game should run better than on a non gaming computer.

 

 

The Image below are the screens after the desktop shuts down after i attempt to launch the game and restarts with either or, more of the time the black screen.

https://imgur.com/a/YpvQ8oJ
 



#6
nelly007

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can we see ur computers settings? like which OS are you running, ram, graphic card, etc?



#7
Masaeta

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not sure which computer you are referring to but I will give both.

Laptop: Acer Aspire V3-771G

Intel Core i7-2670QM 2.2GHz /w Turbo Boost up to 3.1GHz

NVIDIA GeForce GT 640M

8GB DDR3 Memory
750GB HDD

Windows 10 Home

DirectX 12

This is the laptop i want to play on but keys do not function at all in game.

 

Desktop:Compaq Persario CQ5814 PC

AMD E-350 Processor Duo CPUs 1.6GHz

AMD Raedeon HD 6310 Graphics 

4GB DDR3 Memory

500GB HDD

Windows 7 Home Premium

Direct X 11

This is the Desktop that is sometimes blue screening and most the time the black screen.



#8
HirotoSenpai

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May i ask what you mean by Check Files? 

 

When you start the trickster splash, you have few options on the splash.

 

Check Files  / Option  / Exit / Start the Game

 

Just click in check files, it is going to start a like a "problem solution" in the game folder, downloading any file that is missing in your trickster folder.


oiau13.png

 

Spoiler


#9
Masaeta

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i have done so and i still cannot use any function keys on my laptop, i even uninstalled a few more times and put in the manual patch, but no luck only can log into the game with my keys not working no, f1 etc, keys, no D, M, etc keys. On my desktop i was able to play for a few hours then i got locked out again, occasional blue screen restart not at often anymore for some weird reason. but after i randomly crashed after a few hours of play, now the splash goes through then when it tries to launch the log in screen it disappears into thin air. I dont know what to do anymore. if i can log in fine on my laptop why do no function keys work i cant even press enter i does not work.

When you start the trickster splash, you have few options on the splash.

 

Check Files  / Option  / Exit / Start the Game

 

Just click in check files, it is going to start a like a "problem solution" in the game folder, downloading any file that is missing in your trickster folder.



#10
Kebber

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I don't know if I can help you much with your desktop. The error it is giving you is showing your hard drive has an issue with missing/corrupted files. If you google search the error it gave you there are several sites that can show you what you can try to do to help it. As for your laptop I don't know why your keys weren't working but if the application is disappearing into thin air then you need to right click the program make sure you are running as an Administrator and NOT to run with compatibility for anything. I have an idea about the function keys not working. If you get it running again try pressing fn f1 to see if that works.


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#11
Masaeta

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i can only play the game with double clicking the skills and it gets me killed alot, i cannot use chat because enter does not work, i cannot drill because D does not work, or open a map with M i can only run around and click with my mouse. Please someone help me.



#12
Masaeta

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sorry for the double message it is saying my messages are not sent on my end oops



#13
Masaeta

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I don't know if I can help you much with your desktop. The error it is giving you is showing your hard drive has an issue with missing/corrupted files. If you google search the error it gave you there are several sites that can show you what you can try to do to help it. As for your laptop I don't know why your keys weren't working but if the application is disappearing into thin air then you need to right click the program make sure you are running as an Administrator and NOT to run with compatibility for anything. I have an idea about the function keys not working. If you get it running again try pressing fn f1 to see if that works.

hi Kebber it seems to have a problem with my antivirus comodo i don't know how to allow it through on my desktop its like blocking it off all the places, antivirus, hipp or something and firewall, working on it on there but very annoying. My laptop i tried FnF1 it for some reason didn't do anything lols, any other ideas i'm not computer techy at all i barely know a few here and there things. and thanks so much for baring with me.



#14
Aran

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I am not familiar with antivirus comodo.

 

I use Malwarebytes, and on Setting, there is an exclusion function. You can put your whole Trickster folder under exclusion so that your antivirus does not delete any of the game files inside that folder. An antivirus may delete the files if it thinks (mistakenly) that the game is a virus.