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Please find the item I lost


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#1
dusal6656

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I lost my Powerful ReGal shield lv 13 while I throw crystal ring.
When I throw crystal ring and Powerful Regal Shield lv 13, Warning Window was not disappear.
warning window must be appear when I throw something refine
So it is bug
And I hope to get my Powerful Regal Shield lv 13
Lost Time: about @ days ago
IGN : Just4U
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#2
Mizzo

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Hello Dear,

 

Once something is npced or disappears the item looses its code id and cannot be recovered. In the future try to be more careful. A suggestion is to sell to the shop girl instead of dropping items such as drills and crystal rings.

 

Here is a quote from aran asking players to be careful when dropping there items to quickly:

Spoiler

 

Were sorry for your lose.

-Mizzo


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#3
dusal6656

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Are you saying I can't get it back?

#4
Mizzo

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Are you saying I can't get it back?

Yes,

I will state again: Once something has been dropped an item looses its code meaning its gone for good. Your item cannot be recovered.


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#5
dusal6656

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http://board.playtri...ar-disappeared/
and
http://board.playtri...-loose-my-item/

If you refer to the link, they found the item they lost.
Why can't you find only my things?

#6
HirotoSenpai

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We can't find your things cause those links that you send the items weren't lost. The items was inside its account or it was just a bug where we had the datas. 

 

Once your equip was dropped its data is gone. No replace for the items that you have dropped since we don't have the data of it anymore.

 

How to know about the bug: just search for your item using AH search bar. if it's in your inventory you gonna find it in AH inventory. 


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#7
dusal6656

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Not found in AH Inventory.
I want to find the item because it is too expensive for me.
What am I supposed to do?

#8
dusal6656

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I didn't know that a quick drop of an item would drop another item.
This is definitely a bug.
I really want it back.

#9
HirotoSenpai

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How I said if it's not your inventory  you've dropped it, and if you did it we don't have its data anymore, so there's nothing that we can do.

 

"This is definitely a bug." / "I didn't know that a quick drop of an item would drop another".  As mizzo posted before, Aran was clear about it already.

 

Sorry. 


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#10
dusal6656

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Okay I understand.
But I want you to fix the bug as soon as possible so it won't happen again.
If this happens to me again, I would be very sad.

good bye my shield...TT

#11
HirotoSenpai

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How Aran already said: 

 

2. Be careful when dropping items

 

Players who afk drill have the tendency to carry a lot of drills in their inventory and then dropping the used-up drills very fast one after another.

 

Please be careful when you drop items to the ground (not just drills but all droppable items). Sometimes, when you drop items, and a notice comes up in the game (for example, notice about fiesta starting or Harkon opening or event monsters appearing during day or night), this may cause a glitch in your item-dropping. For example, instead of dropping a drill, your click may actually end up dropping a legendary unique you have in your inventory.

 

Even when no game notices appearing, fast dropping may cause your client to recognise a different item being clicked on thereby making you drop something you don’t want to drop.

 

Therefore, please drop your items slower, and always re-check to see what items you have actually dropped on the ground.

If you dropped an item, this is also tacitly assumed that you do not want those items on your char anymore. Therefore, any nearby chars could pick up your item. Thus, if you actually want to transfer something to another char, it is safer for you to do trade instead of dropping.

 

It's not a bug and players have already been warned about it. 

 

You can also read the game "rules" or "things to be aware of" here:

 

http://board.playtri...ame/#entry90985


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