I seem to receive an increase in hacking reports lately.
Personally, I feel players are being less than honest about their accounts and hacking situation.
1. Your Secure Code would prevent someone from entering your Auction House. This means there is no access into your inventory from the website.
2. Your Lock Code would prevent someone from taking out items from your inventory, bank, and warehouse in game.
However, the above account safety measures don't work if:
1. Your account has been shared with others before.
2. You have bought the account from someone else. This means the original owner still owns the email; so the original owner can get the username, password, Secure Code, Lock Code anytime. This means the original owner (or anyone else he gives the information about your account to) can "hack" your account anytime.
This is why you should never buy accounts from anyone.
3. You have played on a computer that is used by other people. This include your family and friends as well as playing in venues such as Internet Cafe, your school library, or other public use places.
4. You have told others about your account information before.
I doubt that genuine hacking has really happened in a number of the cases reported to us.
What do we do in these instances?
If the hacking happened recently, such as within a few days of reporting, or within the month or so, it may be possible to track the movement of items. However, if the incident happened quite a long time ago but only reported now, quite likely the items are gone.
The hacker account(s) will be permanently-banned.
Items may or may not be recovered. We cannot promise we can get back anything.
Therefore, please keep your accounts safe. Do not share information. And if you have stopped playing, if you still want to keep your account safe, just check your accounts regularly. On our side, we can only keep our database safe. It is your responsibility to keep your accounts safe on your side.
And to keep your computer safe. Use anti-malware and always regularly maintain the safety of your computer.